Wolmed Blog » Patient Satisfaction http://wolmed.com/blog Just another WordPress site Mon, 06 Feb 2012 15:34:32 +0000 en hourly 1 http://wordpress.org/?v=3.0 More Great Patient Feedback http://wolmed.com/blog/patient-satisfaction/more-great-patient-feedback/ http://wolmed.com/blog/patient-satisfaction/more-great-patient-feedback/#comments Fri, 23 Apr 2010 17:33:06 +0000 chelms http://wolmed.com/blog/?p=70 If you read our blogs, you know that we are constantly monitoring how well we are doing at meeting the needs of our patients.  We have an ongoing survey that lets patients rate us from1 (bad) to 5 (excellent) on our performance.  The last 15 patients that rated us gave us perfect 5′s in every area!  Some of the comments that were written about us by actual patients were:

Great medical care vith a very friendly staff.

You are always professional and sweet. 

Your availability is beyond amazing.

My husband and I are lucky to have ya’ll around.

Dr. Wolski and staff rock!

You are wonderful.

You guys are awesome!

WOL+MED is the best clinic ever!

Dr. Helsten, Janet, and all staff are superior.

Great service!

Lovely staff and doctor.

We really appreciate all of this great feedback and we hope that others will see this and decide to give us a try too.  We love giving excellent service!

]]> http://wolmed.com/blog/patient-satisfaction/more-great-patient-feedback/feed/ 0 Positive Patient Feedback http://wolmed.com/blog/patient-satisfaction/positive-patient-feedback/ http://wolmed.com/blog/patient-satisfaction/positive-patient-feedback/#comments Thu, 25 Mar 2010 15:38:41 +0000 chelms http://wolmed.com/blog/?p=65 Recently, WOL+MED has become aware of the many places on the internet that patients can go to and rate their doctors.  The majority of things said about WOL+MED doctors is very positive, and even enthusiastic in many cases.  Unfortunately, these sites are not able to verify that comments were made by actual patients of the doctor they are rating, or that the ratings are based on actual experiences with the doctors.  Nevertheless, the feedback can be very valuable.

One website that allows people to rate doctors uses a 4-star system.  Here, Dr. Wolski is rated very favorably, especially from people who we have been able to verify as actual patients of WOL+MED.  There was also a bad review on there by a person who we were able to identify as someone who never had an experience with WOL+MED because they were never a patient here.  So, to be fair to anyone who is interested in getting actual, true feedback from people who have actually been patients at WOL+MED, we did our own study using the same parameters as those used on the web. 

Here’s what we found from a survey of 32 active WOL+MED patients.  Patients were asked to rate the doctor on a 5 point scale where 5 is excellent and 1 is bad.

Ease of Appointment – 4.93 out of 5.

Courteous Staff – 4.93 out of 5.

Accurate Diagnosis – 4.93 out of 5.

Follow Up – 4.9 out of 5.

Bedside Manner – 4.84 out of 5.

Spends Time With Me – 4.75 out of 5

As you can see, actual patients at WOL+MED are very happy with the doctors and staff at WOL+MED.  Now, take a look at the enthusiastic feedback these patients gave us.

Margaret is so wonderful!  She takes time to listen and makes you feel comfortable in the process.

Dr. Shultz is the best.  His concern for treatment is very caring and he goes above and beyond to help.

Love this place and the people.

Simply the best!

Wonderful operation.  No other clinic like yours.  Multitude of services is appreciated.

I wish all doctors were just as caring as Dr. Helsten.

The Doctor and staff are wonderful.

Staff is awesome.

I Love WOL+MED!

I love WOL+MED.  They have been great to me and helpful with getting me better from my injuries.

The staff here and care that I received at WOL+MED has been first rate and I recommend you to all my colleagues.  Thanks!

Always great service and nice people.

If anyone has a doubt as to how patients feel about the doctors and staff at WOL+MED, just remember the feedback from our actual patients.  There’s a very good reason that WOL+MED’s #1 source of new patients is from the referrals of our existing patients.  So, if you were hurt at work or in a car wreck, or if you or a family member is sick, give WOL+MED doctors a try.  We really do want to be your doctor and we’re committed to making you happy to choose and recommend us.

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