Posts Tagged ‘Patient Satisfaction’

WOLMED Patients Give Great Feedback in 2010

Monday, February 14th, 2011

WOLMED Patient Feedback:  Direct Quotes from Happy Patients in 2010

 1.     Best people I’ve ever encountered and the doctor is great!

2.     They were great!

3.     Everyone is always very nice.

4.     I like you guys.

5.     Above and beyond.  Thank you.

6.     I work hard and so do your people.

7.     The staff here and care I received at WOLMED has been first rate.  I recommend you to all my colleagues.  Thank you.

8.     Love WOLMED!!

9.     Awesome!!

10.   Staff very friendly.

11.     Everyone is friendly.

12.    EXCELLENT!

13.    Great job!

14.     They are wonderful!

15.    Very nice and helpful.  Dr. Helsten always treats me with dignity.

16.    Love coming here!

17.     Very welcoming staff.

18.      Staff very concerned with health and improvement.

19.      Dr. Wolski is my favorite doctor.

20.     Lovely staff and doctor.

21.      WOLMED is the best clinic ever.  Dr. Helsten, Janet, and all staff are superior.

22.      You guys are awesome!

23.      Dr. Wolski and staff rock!

24.      You all are always professional and sweet.  Your availability is beyond amazing.  My husband and I are lucky to have ya’ll around. 

25.      Great medical care with a very friendly staff.

26.       The doctor was wonderful.  He was not only knowledgeable but compassionate and empathetic.

27.      Ya’ll are always great.

28.      The staff is wonderful and courteous.

29.      Everyone is so nice and generally cares.

30.       Awesome doctor!  Girls up front are awesome!

31.        Love you guys!  You’ve taken care of me for 10 years.

32.       Dr. Helsten is always kind and compassionate.  5 years and still satisfied patient.

33.        The doctor goes above and beyond.

34.       Wonderful operation.  No other clinic like yours.

35.       Simply the best!!!

36.       Love this place and the people.

37.       I wish all doctors were just as caring as Dr. Helsten.

38.       I love WOLMED.  They have been great to me and helpful with getting me better from my injuries.

39.        Always great service and nice people.

40.        No other clinic like Wolski Medical.  Dr. Helsten is one of a kind. Please stay forever.

41.         Janet, you always cheer me up.  Thank you.

42.        Outstanding staff and service!  Have and will continue to recommend to others.

43.        All of your staff is very excellent.  Thank you all.

44.        I like Dr. Helsten.  He is a nice man.

45.        I have been really impressed through this ordeal.  The people here have always been more interested in my health and welfare over money.  Thank you.

 46.       Great attention to detail, especially with dealing with OWCP.

 47.       Helsten is the best!

 48.       I couldn’t begin to say enough about WOLMED.  They really care about you here.

 49.       Great experience!  Thanks.

 50.      The doctors and staff here have been a great help to me.  Thanks.

 51.       You guys are the best!

 52.      Very professional.  They take the time to answer all questions and I never feel rushed.

 53.      Dr. Helsten is the best!!!

 54.      Excellent!  Love Dr. Helsten.

 55.      Excellent!  I’m happy with the care the staff and Dr. Helsten give me.

 56.      The doctor’s staff is wonderful.

 57.      Janet made today so amazing.  Every time I come in here I’m nervous, but she is so nice and I’m very thankful for her.

 58.      Very pleased with entire environment, including the rehab staff.

 59.      Best place anywhere!  I come from Dallas just to be treated here.

 60.     Staff was very friendly and professional.  I really appreciate the service I received.  Thank you.

 61.      Dr. Helsten is the best doctor I have every used.  I drive all the way from Plano to see him.

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Positive Patient Feedback

Thursday, March 25th, 2010

Recently, WOL+MED has become aware of the many places on the internet that patients can go to and rate their doctors.  The majority of things said about WOL+MED doctors is very positive, and even enthusiastic in many cases.  Unfortunately, these sites are not able to verify that comments were made by actual patients of the doctor they are rating, or that the ratings are based on actual experiences with the doctors.  Nevertheless, the feedback can be very valuable.

One website that allows people to rate doctors uses a 4-star system.  Here, Dr. Wolski is rated very favorably, especially from people who we have been able to verify as actual patients of WOL+MED.  There was also a bad review on there by a person who we were able to identify as someone who never had an experience with WOL+MED because they were never a patient here.  So, to be fair to anyone who is interested in getting actual, true feedback from people who have actually been patients at WOL+MED, we did our own study using the same parameters as those used on the web. 

Here’s what we found from a survey of 32 active WOL+MED patients.  Patients were asked to rate the doctor on a 5 point scale where 5 is excellent and 1 is bad.

Ease of Appointment – 4.93 out of 5.

Courteous Staff – 4.93 out of 5.

Accurate Diagnosis – 4.93 out of 5.

Follow Up – 4.9 out of 5.

Bedside Manner – 4.84 out of 5.

Spends Time With Me – 4.75 out of 5

As you can see, actual patients at WOL+MED are very happy with the doctors and staff at WOL+MED.  Now, take a look at the enthusiastic feedback these patients gave us.

Margaret is so wonderful!  She takes time to listen and makes you feel comfortable in the process.

Dr. Shultz is the best.  His concern for treatment is very caring and he goes above and beyond to help.

Love this place and the people.

Simply the best!

Wonderful operation.  No other clinic like yours.  Multitude of services is appreciated.

I wish all doctors were just as caring as Dr. Helsten.

The Doctor and staff are wonderful.

Staff is awesome.

I Love WOL+MED!

I love WOL+MED.  They have been great to me and helpful with getting me better from my injuries.

The staff here and care that I received at WOL+MED has been first rate and I recommend you to all my colleagues.  Thanks!

Always great service and nice people.

If anyone has a doubt as to how patients feel about the doctors and staff at WOL+MED, just remember the feedback from our actual patients.  There’s a very good reason that WOL+MED’s #1 source of new patients is from the referrals of our existing patients.  So, if you were hurt at work or in a car wreck, or if you or a family member is sick, give WOL+MED doctors a try.  We really do want to be your doctor and we’re committed to making you happy to choose and recommend us.

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